FAQ

Online
You can place an order or build a wish list in all sections of our site. You simply have to add one or more items to your cart by clicking on the “+” sign near the desired book.
To view the content of your cart, click on the cart pictogram in the top right-hand corner or on the section to the right of the component list. From there, you can:
With our Customer Service Department
By email, at: sac@editionscec.com
Fax: 514-351-3534
Fax (toll-free): 1-877-913-5920
Telephone: 514-351-6010, ext. 2
Telephone (toll-free): 1-800-363-0494, ext. 2

Prices
The prices shown are in Canadian dollars; taxes and transportation charges are not included.
The amount must be paid in full and in one single payment.
For deliveries outside of Canada, custom charges and local taxes are at the expense of the recipient.
The prices shown are subject to change without prior notice.
Payment
Payments must be made by credit card on our site.
Schools and book stores that have an account number with Éditions CEC are billed directly.
All transactions made on our site are safe.

Yes, transportation charges include preparation and packaging charges as well as postage charges.
Some of these charges are fixed and the others vary according to the number of items ordered and the delivery address.
Transportation charges are calculated for each individual order.

You should preferably group together all your items on one single order.

All sales are final.
No return will be accepted without prior approval.
All orders placed by school boards or other public organizations must have a purchase order number.
Unless given a special authorization, sales are final. Invoices are payable within 30 days of the invoice date.
Overdue accounts are subject to monthly administration charges of 2% and lead to a delay in shipments.

All sales are final.
Any product return must be subject to a prior return authorization request.
Requests must be made to the Customer Service Department:
By phone: 514-351-6010, ext. 324 / 1-800-363-0494, ext. 324
By fax: 514-351-3534 / 1-877-913-5920
By email: martine.roy@ceceditions.com
Return charges are at your expense except for defective products or mistakes in the order.

For help, you can send an email to support@mazonecec.com or call between 8:45 am and 5:00 pm at 1-800-363-0494 ext. 3

Please consult the “Technical support “ section.