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Technical Support

Frequently Asked Questions (FAQ)

What is an activation code? 

An activation code allows you to activate a CEC digital book in your personal library. 

What is the offline mode? 

The offline mode is a function of the application version of MyCECZone that allows you to consult your books (textbook, workbook or reference book) without the need for an internet connection. 

What is a reproducible document? 

Reproducible documents are Word and PDF files that teachers can download on a computer or tablet. These documents are available directly in the library and can be printed. They serve to enrich students' learning and provide them with additional exercises. 

How to connect to my account? 

From a computer:

  • Go to www.MyCECZone.com.
  • In the main menu, click the Login button.
  • Fill in the fields and click the Login button. 

From a tablet:

  • Download the app through the App Store (iPad) or Google Play (Android).
  • Go to the application list on your device.
  • Tap the MyZoneCEC icon. 

You should see the screen with the log in.

  • Fill in the fields and click the Login button. 

How to create an account? 

IMPORTANT: Please note that only one account is required for all your content. 

Use a computer and have a valid email address.

  • Go to www.MyCECZone.com.
  • In the main menu, click the Registration button.
  • Complete the form by following the three steps and click on the Continuebutton.
    • A confirmation link will be sent to the address used during registration.
    • In your inbox, retrieve the received email and click the confirmation link.
    • A page in your browser will open and you will see a message on the screen stating that your account is activated.

Your account is now functional and ready to use. 

What if I did not receive the registration confirmation email? 

Check in your spam box.

In the main menu, click the Registration button.

  • If the email is not there, start a new confirmation email request:
    • Go to https://MyCECZone.com/signup/success
    • Enter the email address used when creating the account.
    • Click the Send button. 

How to download the application on my computer? 

Go to www.MyCECZone.com. 

In the main menu, click the Download button.

Click the Download button of the desired OS (Mac

How to download the app on my tablet? 

iPad tablet 

  • Open the App Store app.
  • Search for "MyCECZone" with the help of the search bar.
  • On the application page, tap the Free button, then tap Install.
  • Once the application has been downloaded to your iPad, open the MyCECZone app.
    • Sign into your account. 

Android tablet 

  • Open the Google Play app.
  • Search for "MyCECZone" with the help of the search bar.
  • On the application page, tap the Install button, then Accept and download.
  • Once the application has been downloaded to your Android, open the MyCECZone app.
    • Sign into your account. 

Please note that an internet connection (WIFI or 3G) is required for downloading your application. 

How to change the basic information of my account? 

  • Sign into your account.
  • In the "Profile" section, click the Modify my account button at the bottom right of the screen.
  • In the menu on the left, select the information you want to modify.
  • Follow the steps on the screen.
  • Press the Save button to save any changes. 

How to link my account to an institution? 

  • Sign into your account.
  • In the "Profile" section, click the Modify my account button at the bottom right of the screen.
  • In the left menu, select "School establishment".
  • Follow the steps on the screen.
  • Press the Save button to save. 

How to change my password ? 

  • Sign into your account.
  • In the "Profile" section, click the Modify my account button at the bottom right of the screen.
  • In the menu on the left, select "Password".
  • Follow the steps on the screen.
  • Press the Save button to save. 

How to recover my password if forgotten? 

  • Go to www.MyCECZone.com.
  • In the main menu, click the Login button.
  • Click the link for recovering the username or password.
  • Enter the email address used during registration and press the Continue button.

A recovery link will be sent to this address. 

What if I installed the application on my computer and it does not work? 

Check with your school technician that your firewall is not blocking the following accesses: 

  • https://cec-platform-prod.s3.amazonaws.com
  • https://www.myceczone.com
  • https://www.MyCECZone.com
  • https://comptes.MyCECZone.com
  • https://accounts.myceczone.com 

Make sure you are logged in as a user with administrative rights.

If you do not have administrator rights or do not know how to check, contact your school technician. 

If you still have trouble with the application, do not hesitate to contact our technical support department. 

I created my account, but when I try to connect, the application does not download, and I am asked to install the Flash Plugin. 

If you use a tablet, you need to download the MyCECZone app. 

The Web version of MyCECZone requires the Flash plugin version 11.3 or higher. 

To install the latest version of the plug-in, click on the following link: https://get.adobe.com/flashplayer.

For the version of the Flash plug-in installed on your computer, click on the following link: www.whatismyflash.com.